Can I track my order?
Absolutely! When your order has shipped you'll receive and email with your tracking number. You can use that number to check on the status of your shipment at any time.
Who do you ship with?
Our orders get shipped using USPS for U.S. shipments and Canada Post for Canadian shipments. All other countries may vary. If you have a question about the specific carrier service that will be used for your country, please contact us at email@example.com
How long does it take to arrive?
Most of our products get shipped directly from our warehouse overseas, so it can take1-3 weeks to arrive; however, the majority of our customers do receive their order sometime in the first 2 weeks (within Canada & the U.S.).
Please note: Orders for countries other than U.S. and Canada can take up to 6 weeks to deliver. If you want a more accurate timeframe for orders shipped outside Canada & the U.S. please contact us at firstname.lastname@example.org
Will I need to pay any additional import fees or duties when I receive my shipment?
Although we haven't had a customer incur any import fees or duties on any of our product shipments yet, it is impossible to guarantee that a shipment will not be subject to a charge. Every country has different rules and regulations when it comes to import fees and you should check your specific country's rules before placing an order. All import fees and duties are the responsibility of the customer.
What if my tracking number is not working?
Not to worry! We often send out the tracking numbers as soon as we receive them however they can take up to a week to update on the system and in the rare cases they sometimes do not start reporting until they have reached the country of destination. Please contact us if it does not update after 10 days.
I have more questions about shipping that aren't answered here. What do I do?
You can contact us at any time using the contact form